This Cookie Policy explains how Initra Energija d.o.o. ("we", "us") uses cookies and similar tracking technologies when you visit our websites (tigoenergy.shop and all regional tigoenergy.* domains). This policy should be read together with our Privacy Policy.

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to website operators. Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (remaining on your device for a set period or until you delete them). Cookies may be set by the website you are visiting ("first-party cookies") or by third parties whose content or services are embedded in the website ("third-party cookies").

2. Types of Cookies We Use

We categorize the cookies used on our website into the following groups: essential cookies (strictly necessary for the website to function), analytics cookies (help us understand how visitors use our website), and marketing cookies (used to track visitors across websites to display relevant advertisements). Each category is described in detail below.

3. Essential Cookies (Strictly Necessary)

These cookies are required for the basic functionality of our website and cannot be disabled. They enable core features such as: maintaining your session while you browse (session cookie); remembering items in your shopping cart; processing secure checkout and payment; storing your cookie consent preferences; ensuring website security and preventing fraud. Legal basis: these cookies are strictly necessary for the provision of the service you have requested and do not require your consent under the ePrivacy Directive (Directive 2002/58/EC).

4. Analytics Cookies

We may use analytics cookies to collect anonymized, aggregated information about how visitors interact with our website, including: which pages are visited most frequently; how long visitors spend on each page; which links are clicked; error messages encountered; the device, browser, and operating system used. This data helps us improve the performance and usability of our website. Analytics cookies are only placed with your explicit consent. Legal basis: consent (Art. 6(1)(a) GDPR). You may withdraw consent at any time through the cookie settings on our website.

5. Marketing Cookies

Marketing cookies may be used to track your browsing activity across websites in order to deliver advertisements that are relevant to your interests. We currently do not use marketing or advertising cookies. Should this change in the future, this policy will be updated and your consent will be requested before any marketing cookies are placed.

6. Third-Party Cookies

Some cookies on our website may be set by third-party services embedded in our pages, such as payment processors, analytics providers, or embedded content. These third parties may use cookies to collect information about your online activities over time and across different websites. We do not control these third-party cookies. Please refer to the respective third parties' privacy policies for more information about their cookie practices.

7. How to Control Cookies

You can manage your cookie preferences in the following ways: (a) Cookie consent banner: when you first visit our website, a cookie consent banner allows you to accept or reject non-essential cookies. You can change your preferences at any time through the cookie settings link in the footer of our website. (b) Browser settings: most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only first-party cookies, or delete cookies when you close the browser. The method varies by browser — consult your browser's help documentation. (c) Opt-out links: for specific third-party analytics services, you may use their opt-out tools directly.

8. Impact of Disabling Cookies

Disabling essential cookies may prevent you from using key features of our website, including the shopping cart, checkout process, and account management. Disabling analytics cookies will not affect your ability to use the website but will prevent us from improving our services based on usage data.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. The updated policy will be published on our website with a revised "last updated" date. We recommend reviewing this policy periodically.

10. Contact

If you have any questions about our use of cookies, please contact us at: Initra Energija d.o.o., Podsmreka 59A, 1356 Dobrova, Slovenia. Email: support@tigoenergy.shop.